DEASON ANIMAL HOSPITAL FAQS
What are your hours of operation?
Our animal hospital is open Monday-Thursday from 7:30AM to 8:00PM, Friday from 7:00AM to 4:00PM, and Saturday from 8:00AM to 3:00PM. Walk-ins are welcome.
What is the payment policy?
Our animal hospital accepts cash, Visa, MasterCard, and Discover. All payments are due at the time of service. Deposits may be required at the time of hospitalization or surgery.
What is the appointment policy?
If you would like to schedule an appointment with our veterinarians, please visit our request appointment page, or call the hospital at 830-393-4567. If you need to cancel an appointment, please do so at least 24 hours before your animal’s appointment.
What animals do you treat?
- Small Mammals
Do you provide farm calls?
Our veterinarians are able to provide farm calls when you are unable to bring your large animal into our animal hospital for medical care. For more information, please visit our livestock and horse pages.
What towns do you serve?
Our veterinarians accommodate farm calls to the following towns: Adkins, Elmendorf, Falls City, Floresville, Karnes City, Kenedy, La Vernia, Pleasanton, Poth, Poteet, Stockdale, Sutherland Springs. (Atascosa County, Bexar County, Karnes County, and Wilson County.)
What if my pet is experiencing an emergency?
Our veterinarians provide 24/7 emergency services. If your pet is experiencing an emergency during our after-hours, please follow our emergency policy.
Phone Outage/Inclement Weather Contact Information
If for any reason our primary phone line is down due to weather or power. Please call our Alternate Cell Phone line: (210) 287-8250.
When should I spay/neuter my pet?
Our veterinarians recommend that all pets should be spayed or neutered. We recommend to wait until your pet is five to six months old before performing the surgery.
Why should I brush my pet’s teeth at home?
Our veterinarians strongly recommend brushing your pet’s teeth daily to help prevent tarter and plaque build up. Daily brushing also protects your pet from oral infections and diseases. For more information, please visit our pet dental care page.
Why does my puppy need so many vaccinations?
The immune system of puppies and kittens develop slowly over time. Development begins at six weeks, and is usually complete by 16 weeks. During the developmental stage, our veterinarians need to protect your pet by vaccinating every four weeks to build immunity to common diseases.
How do dogs get heartworms?
Dogs contract heartworms from infected mosquitoes. Heartworms are extremely preventable with oral tablets given monthly. We offer several types of heartworm preventatives, and we are more than happy to help you select one that is right for your pet!
Can my cat get heartworms?
Yes—although cats are not a natural host of heartworms, they can also contract heartworms. Because there is no treatment for heartworm in cats, the infection is almost always fatal. As with dogs, heartworm disease in cats is preventable by applying topical medication once a month. Please contact us for more information about feline heartworm disease and prevention.
Why does my dog chew its feet constantly?
If your dog is chewing their feet or rubbing their face excessively, it could be a sign that your dog has allergies. Common dog allergens include food and pollen. Part of the key to successful treatment is to determine what your pet is allergic to, and to create a treatment plan tailored to your pet’s individual needs.
Why does my dog scoot his rear end on the floor?
Scooting is typically a sign of anal irritation. The most common reason for scooting is full or impacted anal glands. Although this can occur in every breed, it is most common in smaller dogs. We recommend having your dog examined to see if its anal glands need to be expressed.
Why does my pet’s breath smell bad?
Dental disease is one of the most common conditions in pets. If left untreated, infections of the gums and mouth can even cause kidney and heart problems. That’s why keeping your pet’s teeth clean is essential to his or her overall health. If your pet shows signs of dental disease, including bad breath, call us today to schedule an appointment.
What is the best flea and tick control product for my pet?
When it comes to flea and tick treatment, there is no “one size fits all” answer. In many cases, the environment needs to be treated as well as the pet. Our animal hospital has several effective products that are available to keep your pet parasite-free. Call us today to discuss parasite control for your pet.
Can my pet take human medicine?
Please consult one of our veterinarians before giving any new medication to your pet. While some human medications are safe to use in pets, many are actually fatal to pets. We are most concerned about your pet’s health and safety, so please do not hesitate to contact our veterinarians or staff with any questions regarding your pet’s health.
Why isn’t my pet losing weight?
Like dental disease, obesity can cause serious health problems in dogs and cats. The two common factors that contribute to problems with weight management are low thyroid levels and too many treats. If your pet is unsuccessful in shedding those extra pounds, his or her thyroid levels may be low. This means that your pet’s metabolism may be too slow to burn calories. We can perform a simple blood test to determine if your pet needs thyroid supplementation. We can also help you with diet and nutritional counseling to determine the amount of calories your pet needs to maintain a healthy weight.
Why is my senior pet drinking so much water?
Drinking excessive amounts of water (Polydypsia) and urinating excessively (Polyuria) are symptoms of serious health problems in pets. This is especially true for senior dogs and cats. These symptoms can often be the first signs of conditions such as diabetes and kidney disease. If your pet is showing these symptoms, please call us immediately so that we can diagnose the problem and start your pet on the road to recovery.
Why is my pet shaking its head so much?
If your pet is shaking his or her head excessively, it could indicate that there is an ear infection. Ear infections can go unnoticed for a long time, and cause great discomfort for your dog or cat. If your pet is shaking its head or scratching its ears excessively, please schedule an appointment so that we can begin a course of treatment.
How do pets get tapeworms?
Tapeworms are long, flat worms that attach themselves to your pets intestines. Tapeworm infections are usually diagnosed by finding segments which appear as small white worms that may look like grains of rice or seeds on the rear end of your pet, in your pet’s feces, or where your pet sleeps.
Tapeworms are not contagious to other pets. Fleas are the main cause of tapeworms when your pet cleans or grooms themselves and ingest a flea that contains a tapeworm egg. A safe and effective flea control is an essential prevention measure to keep your pet from getting tapeworms. If your pet has tapeworms, please give us a call so we can set an appointment to treat your pet.